Remote equipment assessments · From your phone
Know What’s Wrong Before You Pay for a Repair
Describe the issue, upload a few photos, and complete a short guided assessment. We’ll review the information and provide a detailed report explaining the likely problem and recommended next steps.
✓ No hauling your bike across town ✓ See the price before you pay ✓ Report you can show a repair shop
How it works
Five steps, zero trips to a shop
1
Tell us what’s happening
Tell us about your equipment and describe the problem in your own words.
2
Show us the equipment
Upload photos of the bike, display, battery, charger, wiring or damaged area — we tell you which ones help.
3
Complete the assessment
Answer a few follow-up questions chosen for your symptoms — buttons, not essays.
4
Receive your assessment report
Likely cause, recommended checks, possible repairs, safety notes and next steps. Online and PDF.
5
Decide what to do next
Handle straightforward issues yourself where appropriate, or take the report to a professional repair provider.
$19.99 per assessment · you see the price before you pay
What you’ll receive
A professional assessment report
- Assessment of the reported problem
- Review of your submitted photographs
- Most likely cause and other possible causes
- Recommended checks, in order
- Potential repairs and replacement components
- Difficulty and tools that may be needed
- Safety considerations
- Professional service recommendation where necessary
- Downloadable report
What we need from you
About 5–10 minutes
- Basic equipment information
- A description of the issue
- A few photographs from your phone
- Answers to several follow-up questions
Stop guessing. Searching forums and watching random videos can take hours. Complete one structured assessment and get a clear report showing what to check and what to do next.
Start with the symptom
Common e-bike problems
Ebike won't turn on
No display, no lights, no response — what a completely dead ebike usually means.
Turns on but won't move
Display lights up, everything looks normal, but the motor never engages.
Battery won't charge
Charger plugged in, nothing happening — where the charge is actually getting stopped.
Charger light stays green
A green LED can mean full, finished, or not connected at all — telling them apart.
Throttle not working
Dead, intermittent, or jumpy throttle — and the settings that quietly disable it.
Pedal assist not working
No help when you pedal — usually the sensor that tells the bike you started.
Motor cuts out while riding
Power drops on hills, at speed, or over bumps — then returns a moment later.
Display error codes
How to read an error code, what the common families point at, and what to record.
Guides by system
Every part of your ebike
Battery Problems
Dead cells, charging faults, range loss — and how to tell repair from replacement.
Motor & Controller Problems
Hub and mid-drive motors, error codes, throttle and sensor failures.
Brake Problems
Pads, rotors, hydraulic bleeds and the motor-cutoff sensors regular shops miss.
Flat Tires
Hub-motor wheel removal, fat tires, tubeless conversions, puncture-proofing.
Tune-Up Checklist
The full once-over: mechanical, electrical, and battery health — what to check each season.
Won't Turn On / Error Codes
Dead bikes, error codes, water damage, and electrical gremlins — find the fault before you buy parts.
Electric Dirt Bikes
Sur-Ron, Talaria, and the e-moto bikes regular shops won't touch.
We assess all major ebike brands: Rad Power · Lectric · Aventon · Super73 · Segway · Specialized · Trek · Giant · Ride1Up · Juiced · Sur-Ron · Talaria
Local riders
Frisco and the neighbors
We started in Frisco, TX and these pages are for riders nearby — but the assessment works from anywhere. If the report says a shop is the right call, it points you to professional repair (for north Dallas riders, that’s eRide Outfitters in McKinney, TX).
Questions
Frequently asked
- What exactly do I get?
- An Equipment Assessment Report for your specific bike: the most likely cause, other possible causes, what to check (in order), the potential repair and components involved, difficulty, safety considerations, and whether professional repair is recommended. You can view it online and download a PDF to show a repair shop.
- How much does it cost?
- $19.99, paid once, after you've completed the intake — you see the price before you pay anything. That's a fraction of a typical shop diagnostic fee, and you don't have to haul a 70-pound bike anywhere to get it.
- Do you repair the bike or pick it up?
- No. We assess remotely from the information, photos and answers you provide. If the report recommends professional repair, it points you to a repair provider and you can show them the report so they start from what has already been checked.
- What brands do you cover?
- Rad Power, Lectric, Aventon, Super73, Segway, Specialized, Trek, Giant, Ride1Up, Juiced and most others — including electric dirt bikes like Sur-Ron and Talaria and the direct-to-consumer brands big-box shops turn away. Not sure of the brand? The assessment walks you through photographing the label.
- How long does it take?
- The guided intake takes about 5–10 minutes on your phone. After payment the report is usually ready within minutes and is also emailed to you.
- Is this a physical inspection?
- No — it is a remote assessment based on what you provide, which is why clear photos and honest answers matter. Actual repair needs can differ after hands-on inspection; the report tells you when that matters.
Know what’s wrong before you pay for a repair.
Describe the issue, upload a few photos, and complete a short guided assessment. We’ll review the information and provide a detailed report explaining the likely problem and recommended next steps.
About 5–10 minutes · See the price before you pay · No hauling your equipment across town just to find out what’s wrong.