Legal

Refund Policy

We want the assessment to be worth far more than it costs. If it isn't, tell us.

We refund in full when

• We could not deliver your report (for example a processing failure we can't recover from). You are never charged twice for one assessment.
• The report clearly does not address the equipment or problem you submitted.
• You were charged more than once for the same assessment.

Refund requests

Text (214) 249-5005 within 14 days of purchase with your assessment number (it's on the report, e.g. FER-XXXXXXXXXX) and a sentence on what went wrong. We usually respond within one business day. Approved refunds go back to the original payment method via Stripe, typically within 5–10 business days depending on your bank.

What a refund doesn't cover

An assessment is a remote evaluation of the information provided, not a physical inspection, so it cannot guarantee a repair outcome. We don't refund because a repair shop later found an additional or different issue after hands-on inspection, or because you decided not to act on the report — but if you believe the report was unreasonable given what you submitted, ask; we'll look.